Last Updated: 23 January 2026

ExpertsCentre (“we,” “us,” “our”) respects your privacy.

INFORMATION WE COLLECT

When you purchase services, we collect:

Name, email, phone number
Payment information (processed securely via Stripe)
Resume and career materials you provide
Communication history with our experts

HOW WE USE YOUR INFORMATION

To deliver resume writing services
To communicate about your order
To process payments and refunds
To improve our services
To send service updates (you can opt out of marketing)

Analytics and User Experience Tools

We use analytics and user experience optimization tools to improve our website and services:

Tools we use:

Hotjar: Records user sessions, heatmaps, and feedback
Google Analytics: Tracks website traffic and behavior

What is collected:

Pages visited, time on site, mouse movements, clicks, scrolling
Device type, browser, screen resolution, geographic location (city level)
Information entered into forms may be captured during session recordings

Your choices:

Opt out of Hotjar: https://www.hotjar.com/policies/do-not-track/
Disable cookies in your browser settings

WHO WE SHARE WITH

Our verified experts (to deliver your service)
Payment processors (Stripe – see their privacy policy)
Nobody else – we never sell your data

YOUR RIGHTS

You can:

Request copy of your data
Request deletion of your data
Opt out of marketing emails
Contact us: support@expertscentre.com

SECURITY

We use industry-standard encryption
Payment data handled by PCI-compliant Stripe
Access restricted to necessary personnel only

COOKIES

We use essential cookies for site functionality.
We use analytics and tracking cookies (Hotjar, Google Analytics) as detailed in section above. You can opt out via your browser settings.

CHANGES

We may update this policy. Check this page for changes.

CONTACT

Questions? Email: support@expertscentre.com